Use this page to request deletion of your Wakil account. This removes your entire account and all of the personal data linked to it — you can't delete only part of it. We'll confirm your identity by email before anything is deleted.
How to request deletion
- Complete the form on this page using the email address linked to your Wakil account.
- We'll email you to verify that the request came from you.
- Once verified, we delete your data and email you to confirm.
You can also email us directly at contact@wakilsecurity.com with the subject line "Account Deletion".
What gets deleted
- Your account profile — name, email address and phone number
- Your location history and geolocation records
- Your FollowMe contacts, trips and shared journey history
- Your alert and emergency request history
- Device identifiers and app usage data linked to your account
What we keep, and for how long
Some records must be kept after your account is closed. These are held only for the periods below, and are not used to contact you or to provide services.
- Billing and payment records. Retained for 7 years, as required by Kenyan tax and accounting law.
- Records relating to an emergency response or an active dispute. Retained until the matter is resolved, then deleted.
- Aggregated analytics that can no longer identify you. Retained indefinitely in anonymised form.
Before you delete
Deleting your account is permanent and cannot be undone. Your active membership and any FollowMe journeys shared with your contacts will stop immediately, and your emergency contacts will no longer be able to see your location or receive your alerts.
For more on how we handle your data, see our Privacy Policy.